PRIVACY POLICY

Last Updated: September 4, 2026

North Star Psychological Services, LLC (“North Star Psychological Services,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide through our website.This Privacy Policy describes how information may be collected, used, and disclosed when you visit or interact with our website.

Who We Are

This website is operated by North Star Psychological Services, LLC. Our website address is https://www.northstarpsych.org.

Website Visitors

Our website is hosted by Squarespace. When you visit this website, Squarespace may collect certain information necessary to operate, secure, and improve the website and its services. This information may include:

Information about your browser, network, and device. Your IP address; web pages you visited before arriving at this website; pages you view and actions you take while using this website; and information about how you interact with the website. Squarespace may process this information to provide website services, maintain security, analyze website performance, and improve its platform and services. For additional information regarding Squarespace's privacy practices, please review the Squarespace Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide when you interact with our website, submit a form, schedule an appointment, contact our practice, or otherwise communicate with us. Depending on how you interact with the website, this information may include: Name, Email address, Phone number, Mailing address, Appointment or scheduling information, Referral information, Information or files you voluntarily submit, SMS consent, and communication preferences. Other information you choose to provide through our forms or communication channels. Please limit information submitted through general website contact forms to what is reasonably necessary for us to respond to your inquiry. Do not use general website forms to communicate urgent or emergency mental health concerns.

How We Use Your Information

We may use information collected through this website to: Respond to inquiries and requests; Provide information about our servicesFacilitate appointment scheduling; Communicate regarding appointments or services; Process transactions and provide confirmations; Send service-related communicationsSend promotional or informational communications when you have provided appropriate consent; Maintain and improve our website and services; Protect the security and integrity of our website; Fulfill administrative and business purposes; Comply with applicable legal and regulatory requirements

SMS and Mobile Information

If you provide your mobile phone number and consent to receive text messages, we may use your number to communicate with you regarding inquiries, scheduling, appointments, services, or other communications for which you have provided consent. Mobile information and SMS consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes. We may share information with service providers as necessary to facilitate messaging services, support business operations, or comply with applicable legal requirements.Consent to receive SMS messages is not a condition of purchasing or receiving services unless otherwise stated.

Who We Share Your Information With

We do not sell or rent personal information collected through this website. We may disclose limited information to third-party service providers that help us operate our website or provide business services. These providers may include website hosting, scheduling, communications, payment processing, analytics, and other technology providers. We may also disclose information when reasonably necessary to comply with applicable law, legal process, regulatory requirements, or to protect the rights, safety, or security of our practice, website visitors, or others.

Website Form Submissions

When you submit information through a website form, we collect the information requested on that form so that we can review and respond to your submission. Squarespace may process information submitted through Squarespace forms as our website hosting provider to provide website functionality and help us manage website submissions. Submitting a website inquiry does not, by itself, establish a psychologist-patient or therapist-client relationship with North Star Psychological Services, LLC.

Scheduling

When you schedule an appointment through an online scheduling feature available through or linked from this website, information may be collected to facilitate your appointment. This information may include: Name, Email address, Phone number, Appointment information, Referral information. Information you voluntarily provide regarding your appointment. Files or documents you choose to upload, when applicable. Information submitted through a third-party scheduling platform may also be subject to that provider's privacy and security practices.

Protected Health Information and HIPAA

This Privacy Policy primarily describes information collected through our public-facing website and should not be interpreted as replacing our Notice of Privacy Practices. Certain information that North Star Psychological Services, LLC receives or maintains in connection with the provision of healthcare services may constitute Protected Health Information (“PHI”) and may be protected under the Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable federal or state privacy laws. Our Notice of Privacy Practices and applicable law govern the use and disclosure of PHI associated with clinical services. Visitors should avoid submitting detailed medical, psychological, or other sensitive health information through general website contact forms unless specifically requested or directed to use an appropriate secure method of communication.

Cookies

Cookies are small data files stored on your device when you visit a website. Cookies can help websites function properly, remember preferences, understand how visitors interact with different features, and analyze website performance. Squarespace and other technologies used on this website may use: Necessary cookies, which enable visitors to navigate the website and use essential features. Analytics and performance cookies, which may collect information about how visitors interact with the website.Other non-essential cookies or similar technologies, when applicable. Your browser or available website privacy controls may allow you to limit or disable certain cookies. Disabling some cookies may affect website functionality.For additional information, please review the Squarespace Cookie Policy.

Analytics and Similar Technologies

We may use website analytics or similar technologies to better understand how visitors use our website and to improve website functionality and performance. Depending on the services enabled on this website, these technologies may collect information such as pages visited, approximate location derived from an IP address, browser and device information, referring websites, interactions with website features, and the date and time of visits. Third-party analytics or advertising technologies, when used, may be subject to the privacy practices of their respective providers.

Embedded Content and Third-Party Websites

This website may contain embedded content or links to third-party websites, such as videos, images, articles, scheduling platforms, social media services, or other external resources. Embedded content from another website may behave in substantially the same manner as if you visited that website directly. Those third parties may collect information about you, use cookies or similar technologies, and monitor your interactions with their content in accordance with their own privacy policies. North Star Psychological Services, LLC is not responsible for the privacy practices, security, or content of third-party websites or services.

Data Security

We take reasonable administrative and technical measures to safeguard information collected through our website. However, no website, electronic communication, or method of transmitting information over the Internet can be guaranteed to be completely secure. For this reason, please use discretion when submitting sensitive information electronically and use secure communication methods provided by the practice when appropriate.

Data Retention

We may retain personal information collected through this website for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain appropriate business records, comply with applicable legal or regulatory obligations, resolve disputes, and protect our legitimate business interests. Information that becomes part of a clinical or healthcare record may be retained in accordance with applicable professional, legal, and regulatory record-retention requirements.

Your Privacy Choices

You may contact us if you have questions about personal information you have provided through this website or wish to request that certain website information be corrected or deleted. Certain information may need to be retained when required by law, professional obligations, record-retention requirements, or legitimate business purposes. Rights concerning Protected Health Information are addressed separately in our Notice of Privacy Practices.

Emergencies

This website, its contact forms, email, and SMS communications should not be used for emergencies or urgent mental health needs.If you are experiencing a medical or mental health emergency, call 911 or go to the nearest emergency department. If you are experiencing a suicidal or mental health crisis in the United States, you may call or text 988 to reach the Suicide & Crisis Lifeline.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, website functionality, technology, legal requirements, or other circumstances. When this Privacy Policy is updated, the “Last Updated” date at the top of this page will be revised. We encourage visitors to review this policy periodically.

Accessibility of This Policy

This Privacy Policy is accessible through our website and may be linked in the footer or near website forms where personal information or SMS consent is collected so that visitors have an opportunity to review our privacy practices before submitting information.

Contact Us

If you have questions or concerns regarding this Privacy Policy or our website privacy practices, please contact:

North Star Psychological Services, LLC

Fitzpatrick@northstarpsych.org
Website: https://www.northstarpsych.org